Terms and Conditions

1. Introduction

Welcome to the official Terms and Conditions page of GraytonLux ("GraytonLux", "we", "us", or "our"). These Terms and Conditions describe the rules, obligations, and legal framework that govern your access to and use of our website located at https://graytonlux.com, along with any related pages such as our Hotels, Destinations, Experiences, Casino, Suites, Dining, Events, Wellness, Membership, Reviews, Careers, Contact Us, Privacy Policy, and Cookie Policy pages.

The GraytonLux website is designed to present and promote our network of luxury casino hotels and related hospitality services in the USA, Australia, Saudi Arabia, Asia, and other international destinations. By browsing our cinematic hotel galleries, reviewing service information, or submitting inquiries through our contact channels, you acknowledge that your use of the site is governed by these Terms and Conditions.

2. Acceptance of Terms

By accessing, browsing, or using the GraytonLux website in any manner, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with any additional policies and notices referenced herein, including our Privacy Policy and Cookie Policy. If you do not agree with any part of these Terms and Conditions, you must immediately discontinue use of the site and any related services.

You are also responsible for ensuring that your use of the website complies with all applicable local, regional, national, and international laws and regulations, including those related to data protection, online conduct, age restrictions, and responsible gaming or casino-related information where relevant. Access to certain content or services may be restricted based on your jurisdiction or age, and you agree to respect such limitations.

3. Intellectual Property

All intellectual property rights in and to the GraytonLux website and its content are owned by GraytonLux or are used under valid license. This includes, without limitation, all text, copy, hotel and casino descriptions, layouts, high-resolution photography, video content, graphics, icons, user interface elements, design systems, brand names, logos, trademarks, trade dress, and any other creative or proprietary materials displayed on the site.

Subject to applicable law, all such materials are protected by copyright, trademark, and other intellectual property rights and unfair competition laws in Finland and in other jurisdictions where GraytonLux operates or is recognized. Except where explicitly permitted in writing by GraytonLux, you may not reproduce, modify, distribute, publicly display, perform, transmit, reuse, upload, repost, or create derivative works from any part of the website or its content.

Any unauthorized use of GraytonLux intellectual property, including removal or alteration of copyright, trademark, or proprietary notices, is strictly prohibited and may result in legal action, including civil and criminal penalties.

4. Use of Services

The GraytonLux platform provides information relating to our international luxury casino hotels, including property overviews, suites and room categories, dining and entertainment options, wellness and spa experiences, event and meeting facilities, membership information, and other hospitality services. Where available, the website may facilitate or link to reservation requests, inquiries, or bookings for stays, experiences, and events.

Unless otherwise expressly authorized in writing by GraytonLux, all access to and use of our website, its hotel information, reservation tools, live chat, and contact forms is intended solely for your personal, non-commercial use. You agree not to use the site or its services to make speculative, false, or fraudulent reservations, or to make reservations in anticipation of demand without a genuine intent to utilize the stay or service.

We may, at our sole discretion and without prior notice, modify, suspend, or discontinue any part of the website or services, including specific hotel listings, offers, or experiences, for operational, legal, or business reasons. Your eligibility to access certain services or offers, including casino-related information, may be subject to additional country-specific rules and requirements.

5. User Responsibilities

If you create, or are provided with, an account or secure access profile in connection with any GraytonLux service, you are solely responsible for maintaining the confidentiality and security of your credentials, including any username, password, or authentication methods. You agree that you will not share your login details with any third party and that you will promptly notify GraytonLux of any unauthorized access, suspected compromise, or misuse of your account.

You are responsible for all activities that occur under your account, whether or not such activities are expressly authorized by you. GraytonLux reserves the right, at its discretion, to suspend, restrict, or terminate access to your account or to specific services if we detect suspicious activity, potential fraud, or violations of these Terms and Conditions.

In addition, you agree that you will not: (a) use the website for any unlawful purpose; (b) attempt to interfere with or circumvent the security or integrity of the site; (c) introduce malware, viruses, or harmful code; (d) use any automated means to access, scrape, or index the site without our consent; or (e) engage in any behavior that may adversely impact the experience of other guests or users of GraytonLux services.

6. Limitation of Liability

To the maximum extent permitted by applicable law, GraytonLux, its affiliates, partners, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of the website or services, including but not limited to any loss of profits, revenue, data, business opportunities, goodwill, or reputation, even if we have been advised of the possibility of such damages.

While GraytonLux endeavors to ensure that all property descriptions, rates, photographic content, availability details, and service information are accurate and up to date, the website and all related content are provided on an "as is" and "as available" basis. We do not warrant that the site will be uninterrupted, error-free, secure, or free from harmful components, nor do we guarantee the accuracy, completeness, or reliability of any content or third-party information accessible through the site.

Your sole and exclusive remedy for dissatisfaction with the website, its content, or services is to stop using the website. Specific terms, guarantees, or limitations may apply to hotel stays, events, casino-related experiences, or membership programs and, where relevant, will be presented to you at the time of booking or enrollment.

7. Privacy and Data Protection

Your privacy is important to GraytonLux. The collection, processing, and use of any personal data that you provide to us through the website, including via reservation requests, live chat, contact forms, or newsletter sign-ups, are governed by our dedicated Privacy Policy. That policy explains, in detail, the categories of data we collect, the purposes for which we process your data, the legal bases for processing, and the rights you may have under applicable data protection laws.

We also utilize cookies and similar tracking technologies to enhance the cinematic and personalized experience of the website, as described in our Cookie Policy. By continuing to browse and use our site, you acknowledge that your personal data and cookie preferences are handled in accordance with those policies.

GraytonLux may work with trusted third-party service providers, including hosting, analytics, reservation, payment, and communication partners, to deliver a secure and high-quality digital experience. Where such partners process personal data on our behalf, they are bound by contractual obligations to protect your information in line with applicable data protection standards.

8. Contact Information

If you have any questions, concerns, or requests in relation to these Terms and Conditions, your use of the GraytonLux website, or any of our luxury hotel and casino-related services, you are invited to contact our legal and guest relations teams using the details provided on our Contact Us page.

When reaching out, please include sufficient information for us to identify your query, such as relevant booking references, dates of interaction with the site, and a concise description of your concern. We will review your request and respond in a manner consistent with our legal obligations and our commitment to a trustworthy, refined guest experience.